Thursday, February 13, 2014

SugarCRM Troubleshooting: SugarCRM 7 Installs

Wow! - That was my initial reaction when I first saw early versions of SugarCRM 7.0 (Sugar 7) a little over a year ago. It reminded me of how impressed I was the first time I saw Sugar in its 3.0 days.

Fast forward to today and a lot of folks have had a chance to experience the same. New customers utilizing the SugarCRM OnDemand environment have had access to 7.0 for a few months. More recently, new on-premise customers utilizing classic LAMP stacks have also been able to take advantage of all the great new features in 7.0. 

As the with any new software release, as it gets exposed to greater quantity of users, certain patterns emerge relating to common problems users encounter. Sugar 7 is no exception. 

Perhaps the most common issue in the 7.0 world today is one where the install procedure completes without error, but after completion, the Sugar login page never displays. In its place, users will see the following:

It would seem Sugar never stops loading because the message never goes away. This is actually not far from the truth, but fortunately, there is a very simple fix to this problem. Before we look at the solution, it is worth briefly discussing the nature of the problem, as it is directly related to an important change that has been introduced into the Sugar architecture.